Jewelry Policies

Refund Policy

At CARNIVAL, we strive to offer the highest quality products and guarantee customer satisfaction. However, we understand that unforeseen circumstances may arise. Below, we detail our return and refund policy to give you peace of mind when purchasing CARNIVAL FASHION jewelry.

  1. Defects or Damage to the Product:
    • If you receive any product with manufacturing defects, we ask that you notify us within the first 48 hours of receiving the package.
    • Provide details, photos of the defect and order number via WhatsApp at 5634028624 or email to melodijounpajarito@lenceriaonlinecarnival.com .
    • After evaluating the defect, CARNIVAL will take one of the following actions:
      • Product replacement.
      • Crediting the corresponding amount if the product is no longer available.
  2. Stainless Steel Quality:
    • We guarantee the quality of the stainless steel used in our products. If you experience quality-related issues, please contact us so we can evaluate and address the situation. You have a 12-month warranty to report any issues related to color loss in your purchased jewelry.
  3. General Returns and Exchanges:
    • In general, we do not handle exchanges or returns.
    • We recommend that you carefully choose your products before completing your purchase.
  4. Refunds:
    • In exceptional cases where a product cannot be replaced due to a defect and a refund has been agreed upon, CARNIVAL will proceed to credit the corresponding amount.

Remember, we're here to help and resolve any issues you may have. Don't hesitate to contact our customer service team at melodijounpajarito@lenceriaonlinecarnival.com with any additional questions or concerns.

We appreciate your trust in our CARNIVAL FASHION jewelry line.